A duplicate enquiry arrives
It is merged and the person is contacted once, by one owner.
Food & restaurants / Our process
The appetite-to-return-visit programme.
Inspect the purpose, deliverable and handoff at each stage of the customer journey.
How guests find and choose you
The restaurant marketing funnel.
Seven steps, one journey.
Every stage is a place guests can be lost. We look at the whole path—not just the ads at the top.
- 01SearchGoogle · Maps · Instagram · delivery appsSEO, Maps & listings
- 02DiscoverMenu & location pagesBrand & service pages
- 03TrustFSSAI · reviews · real food photosReputation & proof
- 04ContactCall · WhatsApp · table requestEnquiry handling
- 05OrderOrder or reservationBooking handoff
- 06EnjoyMeal · pickup · deliveryThe real experience
- 07RetainRepeat order · review · loyaltyFollow-up & recall
Most food & restaurants businesses spend at the top of the funnel but lose people at contact and order. Find your leak in two minutes
Journey map
Crave
Show what makes the cuisine, product or place distinctive.
What we designFood story and content direction
Who owns the next stepStudio drafts; client approves factual information.
Tested before it is accepted
A demo that works once
is not a system.
Every journey we implement is tested against what goes wrong in real life, with a named owner for each case.
The requested slot, item or date is unavailable
The person is told honestly and offered the nearest real alternative.
A message fails to send
The failure is logged and a named person follows up another way.
The assigned staff member is on leave
The enquiry is reassigned automatically to a named back-up.
The customer opts out
Automated messages stop at once and the opt-out is recorded.
A price, offer or detail changes
Every channel is updated from one source, and old offers are withdrawn.
Measurement with context
Track the next action.
Not a convenient assumption.
| Proposed measure | How it should be interpreted |
|---|---|
| Tracked order or reservation handoffs | Agreed source and qualification criteria; remove duplicates. |
| Relevant local enquiries | Client team records the actual next action, not merely a click. |
| Client-recorded repeat visits | Use available operational records; do not infer an outcome from traffic. |
| Feedback themes addressed | Review status and cancellations where relevant; document attribution gaps. |
The next considered step
A reason to return.
Let’s start there.
Tell us about the business, the gap and the work you need. Start with a useful brief—not a bigger package.